Return & Refund Policy

This Return & Refund Policy explains how SoccerCardHaven handles returns, exchanges, and refunds for purchases made through our website.

Business Information

Store Name: SoccerCardHaven
Business Address: Moss Industrial Estate, 46 Woodbine St E, Rochdale OL16 5LB, United Kingdom
Phone: +44 7756 683875
Email: diya23648@gmail.com

Return Eligibility

Customers may request a return within 14 days from the delivery date. Returns are accepted for both defective and non-defective products.

• Items must be new, unused, and in original packaging

• Return requests must be submitted within the 14-day period

Return Method

All returns must be completed by mail. Customers must contact us before returning any item to receive instructions and a return label.

Return Shipping

• Return shipping is free within the United Kingdom, United States, and Canada

• A free return label will be provided after approval

• The label must be downloaded and printed by the customer

Exchanges

We accept exchanges within the same 14-day return window, provided the item meets the return conditions.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Inspection is typically completed within 2–3 business days

• Approved refunds are issued to the original payment method

• Refund processing time is 5–7 business days

• Refunds are issued in the same currency used for the original purchase

Payment Methods

• Shopify Payments (credit and debit cards)

• PayPal

• Apple Pay / Google Pay / Shop Pay

Sustainability Commitment

SoccerCardHaven focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives where possible.

Contact Information

For questions regarding returns, exchanges, or refunds, please contact us:

Email: diya23648@gmail.com
Phone: +44 7756 683875
Address: Moss Industrial Estate, 46 Woodbine St E, Rochdale OL16 5LB, United Kingdom